Help & FAQ
Check out the frequently asked questions, if you don't find what you need, contact our support.
Order
Yes, we ship worldwide! Shipping times and costs will vary depending on your location.
Please note: we currently do not ship to P.O. boxes, Russia, Belarus, India, military bases, or certain very remote locations.
Our production is located in Latvia, a strategic logistics hub in Europe that allows us to deliver efficiently across the globe. Our team is spread across several European countries, working remotely to bring you the world’s most detailed posters with speed and care.
We’re also actively working on expanding our operations and building a new production facility in the United States.
Processing (production) takes 2-3 business days for rolled posters and 3-6 business days for framed posters.
Once shipped, delivery times are as follows:
- Standard Shipping: 2–7 business days worldwide
- Express Shipping: 1–3 business days worldwide
In total, you can generally expect your order within 3-12 business days, depending on your location and product type.
You may return a product within 100 calendar days of delivery and you will receive 100% refund. The customer is responsible for the return shipping cost. Read full policy here.
Please contact us at info@titan-maps.com to initiate a return and receive instructions.
If your item arrives damaged, please contact us within 14 days of receiving it, and we will arrange for a free replacement or refund. For lost packages, reports must be submitted within 14 days from the date the package is marked "lost" in tracking.
Yes, we currently offer free shipping on orders over 200 USD / 195 EUR for customers in North America and Europe.
Once your order ships, you will receive an email with a tracking number to monitor its progress.
You can request a cancellation within 24 hours of placing your order, as long as it hasn’t been shipped yet. Please contact us at info@titan-maps.com and include your order number.
If your order hasn’t shipped yet, we can update the shipping address. Please reach out to us at info@titan-maps.com and include your order number and the correct new address.
Yes, you can! However, we’re currently not able to include any custom gift notes with the order.
Yes, we do! Please contact us to discuss your order. We’ll just need some proof of association, such as a staff ID or similar documentation.