Help & FAQ
Check out the frequently asked questions, if you don't find what you need, contact our support.
Popular Questions
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs will vary depending on your location.
Please note, we do not ship to P.O. boxes, military bases, or some very remote locations. In rare cases, shipping to certain areas may be very expensive or slow; we will inform you if applicable.
How long will it take to get my orders?
Processing (production) takes 2-3 business days for rolled posters and 3-6 business days for framed posters.
Once shipped, delivery times are as follows:
- Standard Shipping: 2–7 business days worldwide
- Express Shipping: 1–3 business days worldwide
In total, you can generally expect your order within 3-12 business days, depending on your location and product type.
What is your return policy?
You may return a product within 100 calendar days of delivery and you will receive 100% refund. The customer is responsible for the return shipping cost. Read full policy here.
Please contact us at info@titan-maps.com to initiate a return and receive instructions.
What should I do if my order arrives damaged?
If your item arrives damaged, please contact us within 14 days of receiving it, and we will arrange for a replacement or refund. For lost packages, reports must be submitted within 14 days from the date the package is marked "lost" in tracking.
Do you offer free shipping?
Yes, we offer free shipping on orders over $200 USD / 190 EUR for customers in North America and Europe.
How can I track my order?
Once your order ships, you will receive an email with a tracking number to monitor its progress.
Can I cancel my order?
You can request a cancellation within 24 hours of placing your order, as long as it hasn’t been shipped yet. Please contact us at info@titan-maps.com and include your order number.
Can I change the shipping address?
If your order hasn’t shipped yet, we can update the shipping address. Please reach out to us at info@titan-maps.com and include your order number and the correct new address.
Can I ship the order as a gift?
We are not currently able to ship your item as a gift.